Privacy policy

SuperVibes Privacy Policy
 Effective Date: July 21, 2025

SuperVibes LLC ("SuperVibes", "we", "our", or "us") values your privacy and is committed to handling your personal information with transparency, care, and integrity. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights and choices you have when using our website and services.

This Policy applies to all users of our website at www.supervibesclub.com, our ecommerce and wholesale offerings, and any related services we provide (collectively, the "Services").

 

1. Information We Collect

We collect information from you in a few different ways:

a. Information You Provide

You may choose to give us personal information when:

  • Placing an order
  • Creating a customer or wholesale account
  • Signing up for email updates
  • Contacting us with questions or feedback

This can include:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment details (processed via third-party providers)
  • Business information (for wholesale customers)
  • Account credentials (if you create an account)

b. Information We Collect Automatically

When you browse our site, we may automatically collect:

  • IP address and location (if available)
  • Browser type, operating system, device type
  • Pages visited and actions taken on our site
    Referrals and time spent on the site

c. Information from Other Sources

We may receive additional details from:

  • Analytics providers (e.g., Google Analytics)
  • Marketing platforms and advertising partners
  • Wholesale application processors
  • Social networks, if you link or sign in through them

 

2. How We Use Your Information

We use personal information to:

  • Fulfill your orders and provide services
  • Send order confirmations, updates, and other transactional communications
  • Respond to your inquiries
  • Process wholesale applications and manage reseller relationships
  • Send promotional offers (only with your consent)
  • Improve our website and customer experience
  • Prevent fraud and comply with legal obligations

We may also use aggregated, non-identifiable data for business operations, product development, or site analytics.

 

3. Sharing and Disclosure

We may share your information in the following ways:

  • With Service Providers: Including shipping carriers, payment processors, web hosting companies, and marketing tools, strictly as needed to perform services for us.
  • In Business Transfers: If SuperVibes is involved in a sale, merger, acquisition, or other business restructuring.
  • For Legal Compliance: If required by law, regulation, subpoena, court order, or governmental request.
  • With Your Consent: If you give us permission to share your information for a specific purpose.
  • We do not sell your personal data under any circumstances.

 

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance functionality, measure performance, and personalize your experience. These may be placed by us or third parties (e.g., Meta, Google).

Cookies help us:

  • Understand how users interact with our site
  • Save your preferences for future visits
  • Deliver relevant content and advertisements

You can control cookies through your browser settings. Please note that disabling them may impact your experience.

We do not respond to browser "Do Not Track" signals.

 

5. Third-Party Services

Our website may link to external sites or include tools from other providers (e.g., social media platforms, wholesale portals). This Privacy Policy only applies to SuperVibes. We do not control the privacy practices of third parties and encourage you to review their terms and policies directly.

 

6. Your Rights & Choices

a. Access and Correction

You can request access to or corrections of your personal information by contacting us at hello@supervibesclub.com.

b. Email Preferences

You may opt out of marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.

c. California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal data we collect, use, and share
  • Request deletion of your data
  • Request that we do not "sell" your data (we do not sell data)
  • Be free from discrimination for exercising your privacy rights

To exercise any of these rights, contact us at hello@supervibesclub.com.

 

7. Data Retention

We keep your information only as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law (such as for tax or legal compliance).

 

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no system is completely secure, and you use our site at your own risk.

 

9. Users Outside the U.S.

Our services are intended for use in the United States. If you are accessing from another country, you acknowledge that your information may be transferred to, stored, and processed in the U.S., where privacy laws may differ from those in your jurisdiction.

 

10. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal information from children. If we discover that a child has submitted information, we will delete it promptly.

 

11. Changes to This Policy

We may revise this Privacy Policy from time to time. When we do, we will update the effective date and, if significant changes are made, notify you via email or website notice.

 

12. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

SuperVibes LLC
 Email: hello@supervibesclub.com
 Website: www.supervibesclub.com
 Address: 215 Arena St., El Segundo, California, USA

 

13. GDPR Notice for EU, EEA, and UK Users

If you are located in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK), the following rights apply to you under the General Data Protection Regulation (GDPR) and UK GDPR:

a. Legal Bases for Processing

  • We will only process your personal data where we have a lawful basis, including:
  • Performance of a contract (e.g., to fulfill your orders)
  • Your explicit consent (e.g., to receive marketing)
    Compliance with legal obligations
  • Legitimate interests, provided your rights do not override those interests

b. Your Rights

You may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data (the “right to be forgotten”)
  • Object to or restrict certain types of processing
  • Receive your data in a structured, commonly used format (data portability)
  • Withdraw your consent at any time where processing is based on consent

To exercise your GDPR rights, email us at hello@supervibesclub.com. We may need to verify your identity before responding.

c. Data Transfers

As SuperVibes LLC is based in the U.S., your personal data will be transferred and processed in the United States. Where required, we will ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place to protect your data under applicable laws.

d. Complaints

You have the right to lodge a complaint with your local data protection authority. However, we encourage you to contact us first so we can address your concerns.